Privacy Policy

1. About This Policy

This privacy policy applies to services provided by JXEENO PTY LTD under the registered business name "AnyTrip", including the AnyTrip website (anytrip.com.au) and mobile applications for iOS and Android (collectively, the "Service").

We are committed to protecting your privacy. We voluntarily follow the Australian Privacy Principles (APPs) as a guide for how we handle personal information.

2. What Personal Information We Collect

Personal Information is information or an opinion that identifies, or could reasonably identify, an individual. We keep the data we collect to a minimum. Depending on how you use the Service, we may collect the following:

• Information you provide directly: such as your name and email address if you contact us via feedback, email, or our contact page.
• Account information: if you create an account, we may collect the details you provide during registration (such as email address and display name).
• Device and usage information: we collect non-identifying technical information such as device type, operating system, app version, and general usage patterns through analytics services (see Section 5).
• Location information: when you use real-time transit features, your device may send your approximate location to retrieve nearby transit information. This location data is used solely to serve your request and is not stored or retained by AnyTrip.

3. What We Do Not Collect

AnyTrip does not ordinarily collect or store identifiable Personal Information about its users. We do not collect sensitive information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information.

4. How We Use Your Information

Where we do collect information, we use it for the following purposes:

• To provide and operate the Service, including serving relevant real-time transit information.
• To respond to your enquiries, feedback, or support requests.
• To understand how users interact with the Service so we can improve it.
• To detect, prevent, and address technical issues or misuse of the Service.
• To comply with legal obligations.

5. Third-Party Services

AnyTrip uses the following third-party services that may collect non-identifying information:

• Analytics: we use analytics platforms to understand general usage patterns. No identifiable Personal Information is stored by these services on our behalf.
• Advertising: some versions of AnyTrip may display advertisements provided through platforms such as Google AdSense. These third-party vendors may use cookies to serve ads based on your prior visits to websites. You may opt out of personalised advertising by visiting Google's Ad Settings.
• Mapping services: the Service integrates with mapping providers (such as Google Maps), which are subject to their own privacy policies.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember your preferences, and gather analytics data. Third-party advertising and analytics providers may also set cookies. You can manage your cookie preferences through your browser settings.

7. Disclosure of Personal Information

AnyTrip does not sell, rent, or trade your Personal Information. We may disclose Personal Information only in the following circumstances:

• Where required or authorised by law, regulation, or court order.
• To our service providers who assist in operating the Service, subject to appropriate confidentiality obligations.
• To protect the rights, safety, or property of AnyTrip, our users, or the public.

8. Data Storage and Security

AnyTrip does not ordinarily store identifiable Personal Information about its users. Where Personal Information is collected (such as through direct correspondence), we take reasonable steps to protect it from unauthorised access, modification, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain Personal Information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Correspondence containing Personal Information is retained only for as long as needed to resolve your enquiry or comply with legal obligations.

10. Your Rights

We believe you should have control over your personal information. You have the right to:

• Access any Personal Information we hold about you.
• Request correction of any inaccurate, incomplete, or out-of-date Personal Information.
• Request deletion of your Personal Information, subject to any legal obligations we may have to retain it.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us.

11. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal information, please contact us. We will investigate your concern and respond within a reasonable timeframe.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us.